Dr. Kuba poses a question and subsequent subject matter – What is good customer service? In this episode, she and Bethany discuss how good customer service goes far beyond a simple smile and peppy tone. Instead, it requires preparedness, attention to detail, delivering what you say you will deliver and much, much more. Part of the barrier in providing good service is relying on sometimes inconsistent team members. Bethany spends time talking about how to inspire and encourage team members to value and consistently improve upon customer service skills.
Previous Episodes Worth Revisiting:
S2: Episode 22 – Smelling the Smoke – Preventing Angry Patients
S2: Episode 13 – Continuing Education for Employees
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