When a Team Revolts (Kuba, Keep Your Shoe)

Kuba offers up her shoe today to Bethany, fully prepared for Bethany to beat her. While tempted, Bethany engages in a conversation with Dr. Kuba regarding a recent (gasp) drama development at her office. In an effort to make swift and necessary changes, Bethany suggests a couple of schedule changes to Dr. Kuba. The team was not a fan of the changes! Dr. Kuba and Bethany dialogue about what they could have done differently and give advice to practice owners on how to make effective changes in their practices. 

Previous Episodes Worth Revisiting: 

S3:Episode 29 – How to Solicit Genuine Feedback from Employees

S2:Episode 45 – When Team Members Complains

March Content available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!! 

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🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba have opened up some more dates for the CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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Transcript

are you looking for a podcast where you can hear from real people regarding their real Dental drama if so then

0:09

you've come to the right place join hosts Bethany Penny and Dr Reena Kuba as

0:15

we dive into the solutions we've created and the mistakes we've made while

0:20

managing Dental drama let's get started hey lady you

0:25

ready I'm ready well you need to ask am I ready for what AM ready for what I'm

0:30

about to hand you my shoe oh jeice what oh gosh okay I told you when I saw you

0:36

I'd be ready for my beating so I'll give you my own shoe you can smack in the head yeah yeah

0:44

you can start whacking I'm ready I won't beat you I promise I've uh

0:49

declared a no no beating polic no beating of my client's policy so that's good to know yeah yeah so you're safe

0:56

put your shoe back on you're like please and this Booth put your shoe back on um okay so I thought this would be a

1:05

good topic to uh discuss today because it's recent it is and uh it was drama in

1:14

my office that neither one of us expected true true at all at all and I

1:21

think that's where that whatever saying you have that um I don't create drama it

1:26

just follows me like tell me that's not true for me me this not just follow me

1:32

it is true it it definitely follows you in a crazy kind of way although I would

1:37

argue by the end of this you're going to get out that maybe it was me that was

1:43

instrumental in either the Inception of it and the whatever so I'll quit being

1:50

cryptic here but uh just for our listeners um so this cloud of drama out

1:56

of nowhere something seemingly benign to us and then it like mushroom clouded I'm like what the hell just

2:01

happened but you and IH um did not come to the same

2:08

conclusion resolu we did but then we somebody veered off

2:15

course damn it don't know who that one perspective I suppose

2:20

um I just thought we were still evolving in the resolution of okay well perhaps

2:27

any who we have not talked about it because you went on vacay so I was like what better way to just unhash all of

2:34

this right here unfiltered live and unfiltered because I figured see I I

2:40

know you're not going to beat me in front of the audience there I don't know maybe you should leave your shoes sitting right here just in case we want

2:46

to end the podcast that way okay that's fair um or you you'll use your tongue to lash me here over the next podcast

2:56

time so um how do you want to start this you to say like like what happened and how well so I can start by saying that

3:04

this is recent because I was in your office um for my for my monthly visit and we were I was pulling reports I

3:11

hadn't been able to pull reports in really since January due to our uh

3:17

compensation reviews in February and so I was eager to get into numbers we've

3:23

made a lot of changes um over this last year in your practice and I'm always really eager to see the outcome of those

3:28

results I've been particularly watching Trends related to the number the amount

3:34

of our production that comes from uh treatment the amount of our production that comes from hygiene um because to me those are very

3:41

strategic numbers to look at and I knew at the end of last year that I was leaning towards needing to make some

3:47

suggestions but I wanted to confirm that we were on the same path this year which is seeing more

3:52

hygiene um producing more out of hygiene than out of treatment and those numbers

3:58

were overwhelmingly confirmed when I pulled them uh when I was at your office

4:03

so I shared that information with you said hey you know I want to show you these Trends so you'd popped up we

4:10

looked at the numbers together and I said hey based on this I think we need

4:16

to make ourselves very available for Hygiene time uh you and I have talked about this even on the podcast I tend to

4:22

function in a feast or famine mode and that has not always been the case it was just after the pandemic that I really

4:29

switched gears to that I was always like there should never be a feast or famine it should just all be perfect production

4:36

throughout the year and then Co totally obliterated that so can you elaborate more on what you mean by that so Feast

4:42

to me is like when we have the opportunity to produce and make money we

4:48

should take every full advantage of that because we don't know when there's going

4:53

to be a famine around the corner and we don't have patience we don't have the ability to produce so uh some people

5:00

will say make make hey while the sun shines is another way of saying it so it's it's just take advantage of the

5:06

opportunities that are given to you and uh for pedo in particular to me those

5:14

are going to be you know some school breaks school holidays

5:19

afternoons things like that and so um when to to kind of make this clear when

5:27

you've got a heavy treatment produ in a practice it covers a multitude of

5:33

sins meaning you can you don't have to feas your famine

5:40

if you've got a strong part of your income coming from treatment you have a lot of control in that oh you need you

5:46

know four crowns we can do that on Tuesday at 1:00 and that's it take it or

5:52

leave it you know because those four crowns are essentially going to cover the production for the entire day

5:57

sometimes for some practices for the entire week and so treatment neutralizes this feas

6:04

or famine type mentality but when we're lower on treatment or a smaller

6:10

percentage of our production is coming from treatment which is very common right now I will say

6:16

um it's been interesting to watch Trends but a lot of the practices that I work with are experiencing over these last

6:23

few months actually lower uh treatment acceptance so it's like we started January with a bang and a lot of people

6:29

had a really good January but then it started to taper off towards the end of January and they're functioning kind of in a low treatment mode right now which

6:37

is fine for your practice it was more of a consistent Trend that I've been

6:42

watching really for the past year and didn't want to make any suggestions until it was confirmed that yes more of

6:50

your production is coming from hygiene and when I looked at numbers that was very much confirmed so um so can I can I

6:58

interrupt you maybe we don't need to get these weeds but I'm I'm just being very uh dumb here with I still don't get it

7:04

like why is it not still if you have four crowns we still need to maybe be

7:10

open on times that you are that P that those patients want to come in to get

7:16

that treatment done because they don't want to miss work and they they going to come after work or they want to come on a Saturday or something so I think

7:24

why or maybe I'm just thinking that in Dallas there's like five dentists at every corner so so like if I don't have

7:30

the availability at the bougie time you want somebody one of those four others

7:35

will y so which is a feast or F and mindset right so and there's nothing

7:42

wrong with that mindset um but I do think when the numbers of a practice are

7:47

showing we've got consistency in production we've got consistency in

7:53

treatment production there is a different category there that I think is important because treatment is always

8:00

higher producing if we can show that we've got consistency in that category

8:05

we have a lot more playing groom we have less pressure to get this volume of

8:11

lower producing items in on the schedule cuz Hy and preventative and if you are

8:18

having higher production from treatment then whatever you're doing is working so then why do you need to correct flip

8:24

your hours or flip your days and correct yeah um so in your particular practice

8:30

I've been watching this for a while was overwhelmingly convinced when I was there

8:36

um uh whatever it was a couple weeks ago that ultimately we need to move into

8:42

feast or famine mindset now your practice has always had a great schedule it's one of the highlights of working

8:50

with your practice um when I'm talking to people about your you know coming to be a part of your team I'm always like

8:56

man the the schedule's fantastic it's pretty much four days a week um and um

9:04

two of those are short days and two of those are quote unquote long days when I say long days it's basically 7 to 4 um

9:12

and so one of my um first suggestions to you when we talked was hey these school

9:19

holidays that we add those are always short days I think we need to lengthen those I've been listening as I've been

9:25

pulling reports this morning I've been listening to the ladies have to turn people away for school holidays and to

9:31

me that's one of the first changes that we can make but also I think we need to

9:37

extend one of our short days um so historically several years ago or a couple years ago the Tuesdays were not

9:44

short days they were regular days and we um decided as a team yeah we'll scale it

9:50

up we were ending that day at 1 I believe um and skipping lunch and kind

9:56

of just working through and so I said to you I said I really feel like need to add um a couple hours back in on that

10:03

day uh I think we need to have plenty of availability for Hygiene appointments so

10:10

shifting to that feast or famine mindset like we need to open up we need to make

10:15

ourselves available um so I'll stop there and let you kind of chime in well I'm going to

10:22

say from my view point what happened was um so to me uh I I agree with all of

10:30

that but when I came to you that day uh I'm I'm going to get us in the weeds here a little bit but that day I was

10:37

about to actually leave yeah I had my bag I had I had changed already out of Scrubs into my street clothes and I was

10:43

about to leave well as I'm about to leave a comment was made in the back

10:48

that really frustrated me and I uh from a team member and anyway so I came up to

10:55

you to go hey heads up she's going to um she's going to at you about this

11:02

situation and I think she's being ridiculous and I don't want to deal with her right now so just heads up this is

11:07

coming so we started dialoguing that and somehow that segwayed into this we need

11:12

to do this longer day and so to me I was like yeah yeah yeah that's fine that's fine like that should be fine like but

11:18

that honestly wasn't even on my radar as anything really it was more can you get

11:25

this team member under control because she had already made similar comments

11:30

the last time you had been there and um and I took her comments very personally

11:36

because I know they were directed at me and anyway so that's a whole another topic but in my mind this whole schedule

11:43

thing I was like yeah yeah whatever and but can you can you get her like rained in on this and so to me it made sense

11:50

and obviously you've been tracking the numbers and you're telling us like this is what we should be doing um and in my

11:56

mind in that quick moment like the feast or famine made absolute sense I think um

12:02

I knew the reason that we had shrunk up the Tuesdays was 1,000% me there had

12:09

been no strategy behind it it's like when the old associate left Tuesday was his full day well now I had to take over

12:16

Tuesdays and I didn't want to be there full day so we just did a short day and I was happy there's no strategy involved

12:22

in that whatsoever and in my mind I'm like well that still leaves us Wednesday Thursday Friday with two doctors there every day and we can just jam-pack and

12:29

have availability then which was again not strategic because most of our

12:34

patients prefer to come in the afternoon but we have played with come in later

12:40

stay later it didn't really work out um because a lot of the parents are like no

12:47

no no I have to have this after school appointment but then they're the ones cancelling because they forgot they had karate or whatever so our patient base

12:54

is very fickle like that and so I think in my mind at least it's very much like

13:00

this is when we're open take it or leave it and I've gotten away with that

13:05

because you know there hasn't been new competition that's coming in a while I've got a reputation of where I am so

13:12

I've been kind of spoiled and so they do they come when we tell them to because they want to continue coming to our

13:18

practice and they make it work and figure it out um but to me when you suggested that I was like that makes

13:23

total sense we're about to onboard another associate who's probably going to want a full day so that makes sense for him

13:29

and I guess in my mind and I think for you too we just did these comp reviews and people were like oh we would love to

13:36

work more we had several people that were like oh can I pick up more hours yes and so to me this was like yeah yeah

13:42

yeah that's fine so I think I didn't think anything much of it and then I took off and then I guess you um told

13:51

the team the news and all of that and then was it did you call me and tell me that the one that we thought would have

13:58

issu with it I think that's what you were giving me the heads up you're like this one there was only one person that

14:04

we knew would have kind of an issue but even that I was like I don't think it's going to be an issue because she already

14:10

has been saying for the past month hey I'm about to move further away my comm's going to be harder I may not come to

14:17

work every day I may need to adjust my hours so in my mind this was like okay well you're adjusting your hours anyway

14:22

while we're adjusting let's keep adjusting and yeah so to me I didn't

14:28

really think anything of it and then you told me this one was you know going to be upset and and I was like okay yeah I

14:34

mean I kind of anticipated that but I kind of was like well she was already squawking about this anyway so it's

14:39

neither here nor there but could she squawk loud enough to get the others

14:44

going so I kind of was like hm but then in my mind I really thought was like no not really because people want hours

14:51

people want hours yeah and more to the point I guess to me where I was like when have we ever recommended something

14:58

that we didn't think through yeah and so we have that culture of if Bethany says this and this is what we're doing and

15:04

there's a reason for it we're going to try this out the other part of me went

15:10

what other office is stupid enough Medical Dental coffee shop who is stupid

15:16

enough to only be open two full days out of the week oh that would be me right

15:22

but we've made at work and so I'm like adding a third day yeah of being you

15:28

know a three out of five like it's still such a bougie cushy schedule yeah so I

15:34

just didn't anticipate anybody blinking it on yeah cuz we were talking about a difference of ending at one on that

15:41

Tuesday versus ending at 4 yeah and I was like such a minimal change it's such

15:47

a minimal change it's like whatever oh Nelly like so I I kind of was like what

15:54

just happened here because I think somehow who who was it one of the team members

15:59

um messaged me and said something like oh but you know what was what what was

16:05

the reason for this and she's not one that usually questions she's usually on board and um so then as we kept

16:12

dialoguing I was just shocked because she's always been the one who's like I'll work Saturday I'll yes I'll do the

16:17

Halloween booth at 7:00 on Halloween like she's always been just gung-ho and I'm like and and she's the one in comp

16:24

reviews too and said she wouldn't mind picking up more hours so I just was really baffled I'm like what is is going on like did squawker already affect you

16:31

like it was that fast um and so I just kind of thought huh and that's what I

16:37

assumed was that squawker was just kind of squawking and ruining the pool well then come to find that there's the other

16:44

one that's super chill and always asking for more hours and she's upset and then

16:49

the other one who's like well can I and I'm just like what is happening here like how could this have gone so fast I

16:57

don't I mean squawker a squawker but I don't think that's the only thing behind this like what is going on so I just was

17:03

like okay I'm I'm not getting involved in y'all's temper tantrum it's just a change and honestly globally everybody

17:11

having to go back into the office like that's a thing now and all of that so it's a big change from what you were

17:16

used to and people will get used to it yeah it's it's just different and it's inconvenient to rescheduled and

17:23

restructure but honestly we're not the only business doing it like the federal government's doing it Taco Bells doing

17:29

it right like so it's it's so I was just like they just need a minute yeah so I was like okay I'm not going to say

17:34

anything just kind of keep going well then two days go by and then I've got

17:39

one team member that's out on maternity and I needed her to know something I had a question for her whatever so I text

17:45

her like oh by the way like this is happening in the summer when you get back and then we change our hours here

17:51

and then I asked her the question and she came back at me with may I ask why

17:57

and time away from our families and all of this and I was just like what the

18:03

hell like I'm not asking you to stay till 8:00 p.m. I'm not asking you to come in on a Sunday yeah our last

18:10

patient appointment slot is still 3:00 which is still stupid for any dental office that's your last patient

18:15

appointments three so that we're walking out by 4 like do you realize most Medical andal Offices have appointments

18:22

till like 4:45 yeah what is y'all's damn problem so I was just like y'all are

18:27

having a little fit and let y'all have your tantrum like I don't know what to tell you put your big girl panties on and move on so I was still in Camp

18:34

Bethany at that point you're like when did you turn and switch on me well so again I was like okay I'm going to let

18:41

this so then the weekend goes by I want to say it was like a Tuesday a Monday Tuesday whatever it was and we get a

18:49

text from the person on maternity out of nowhere cuz this time I didn't reach out

18:55

to her she just messaged me she's like hey you know good morning um I'm sure you and Bethany have thought through all

19:01

of this but just I thought I had some other suggestions that maybe y'all could consider and so her other suggestions

19:07

were you know maybe open five days a week but shorter days which I thought was quite funny because she only works

19:13

two days or three days a week so you want me to put everybody else in the position of having to come five days a

19:18

week and pray tell how did that help anything and by the way in all of these messages I'm like we we need to our

19:25

patients come they want School holiday so we need to I was trying to explain

19:31

the feast you know concept concept and I guess they were kind of arguing back and

19:36

going well you know they they still it's not like you know summertime they'll

19:43

come whenever cuz the kids are out of school so we don't need to be open later in the summer and whatever so honestly I think

19:51

that's kind of what made me start switching cuz I was like you know they kind of have a point and then the other thing I guess was me going going when it

20:00

looks like if we're open from 7 to 4: that we're adding in all of these

20:05

appointment slots as opposed to being closed at 1 so fair 3 hours worth of appointments is

20:12

significant however when we stop at 1 we don't take lunch so it's actually not

20:17

three hours we're gaining it's really only two cuz we're going to have to stop and take lunch and then I thought really so for that extra hour is isn't really

20:27

worth it in the summer um because we do pack in we are a very

20:32

efficient office so what we can get done but because it is all hands on

20:37

deck but I prefer to run that way right I think the average person coming in

20:43

would be like this is why we don't like pedo this is a complete show going on here but to me we love that show

20:51

right and and not all pedo functions that way but a lot of us do um and so I

20:56

kind of just was like they they kind of I have a point like if the point is to get our patients in when they want to be

21:02

seen true in the summer they'll come whatever hours we have we just need to make sure we have enough hours we're

21:08

onboarding an associate that we're going to make be there more we've added some Mondays um and really like even if we

21:16

did like on a school holiday stay open till 4: there's still going to be a lot of people that aren't going to get in

21:22

because they waited till the nth hour so I was like is this really the hill that I want to die on because I guess in my

21:28

mind I was like I'm getting so much backlash from people that I wasn't expecting to get backlash from and when

21:34

I thought about it I was like okay of my team of eight that come into the office

21:40

two live within 20 to 30 minutes six

21:45

live far and it's going to impact six people on my team who they're still going to come because it's still a good

21:51

culture and all of that but I do start thinking well might they pick up days

21:56

that are closer to them that's kind of across my mind and I'm

22:01

like at this point I could see where you're coming from like maybe I just let

22:07

them settle in but the other part of me went okay why maybe this is an opportunity for me to go okay I'm

22:14

listening to you I'm going to compromise on the hours and kind of buy myself a

22:19

card if you will to play later um because to me I'm like I I kind

22:25

of see it from both sides yeah and so I think I just cuz to me it's going to be

22:31

more important in the fall to be open full day right because nobody come

22:38

people come in from 7 to like 9:30 and then we have a huge lull and then it starts back again 1 to 4 so at this

22:46

point if I've planted a seed to kind of warm them up like this is where we're headed um and now I've compromised and

22:53

said okay for the summer I see your point but maybe in the fall we probably are going to have to change it so given

22:58

them I think that's what occurred to me then I was like oh Bethany this is maybe where we may have missed a moment which

23:05

I've done it to myself but because I because of our Leadership Model you and I usually touch base with a few people

23:13

yeah and say what how are people going to receive this I think both because one you had been thinking about making a

23:19

change for a while yeah um and in my mind I didn't think it through because

23:25

the whole moment that you and I talked about like normally we wouldn't have had that conversation I just to literally walk down the a

23:32

comment itritated me I came to to you and we ended up engaging right then that

23:37

in a way it could have been a rash decision but you going no it's not a rash decision I've been pondering this

23:44

for the last 6 months for me going okay I could see both sides of this yeah I'm going to do whatever you suggest and not

23:51

thinking that it was that big a deal to add 3 hours on to a day thinking that the majority of the people would be

23:57

happy to have extra hours so I just think in all of that I was like shoot we probably if we had done it

24:04

the normal way where you would have come back with your meeting notes and you would have said here are some of my suggestions and then everybody could

24:11

read it and see it in real time and they could all like prepare their thoughts and we could dialogue about it and come

24:17

to a consensus maybe it would have been better received yeah so maybe we missed them mark because we have a culture of

24:24

talking about things before we make a decision in this case again for all of the reasons I just said I think the

24:30

decision was just made but maybe that they were like what the hell just happened here yeah um and you and I

24:35

going this wasn't a major decision but to them it was yeah I think you and I would have had more uh heads up and

24:42

maybe would have tweaked our approach a little bit if we had anticipated the backlash um and so for me in that moment

24:50

I was like okay six of my people and I I guess what they're saying is they don't

24:56

it's not that they have a problem with working it's just getting done at 4:00 is a huge difference than getting

25:03

done at 3:00 from a traffic perspective and with six of them coming from somewhere further away if if they left

25:10

at 3: and they sit in 45 minutes of traffic that's what they're used to but if they leave at 4: 4:15 now they're

25:15

going to sit in an hour and a half of traffic which in the summer when they want to spend time with their kids and

25:21

do whatever which again I go back to I'm sure your your comment's going to be like please I was just thinking you know

25:27

how you always play the card of like okay well let me like shoot it to you straight I can guarantee you every

25:33

listener right now is like are you flipping kidding me like this team has a problem leaving at 4 that is 400 p.m.

25:41

just for listeners to know so yes there's a part of this that that's like what in the heck you're like your team's

25:47

upset about this but I think to your point it was a change for them that they

25:54

prefer to leave earlier in the day to completely Miss Metroplex traffic which

26:00

does start around 4:00 so they're that's making a potentially 45 minute difference starts like around 245 if to

26:07

be real but neither here nor there like I think for me at that point the the end result is and I will agree with every

26:13

listener like you just said have I do I have a spoiled team yes whose

26:19

fault is that mine I have Des spoiled brat children I have done it I have

26:25

created this monster and now I'm the parent who's not F you know uh

26:30

fulfilling the you know if you if you don't behave I'm going to take your tablet and they didn't behave and I give

26:36

them their tablet like I am that parent I I am I am perpetuating this and I see

26:41

that but I also see some of the things I've just said and in my mind I'm like

26:46

okay honestly I'm spoiled do I want to be the one who wants to be there till 4:00 on Tuesdays no I don't either so

26:55

let us compromise this a little bit so instead of finishing at 1 on Tuesdays we're going to finish at 2ish and it

27:02

still was we were still able to add on at least 10 more um appointment slots yeah and not take lunch and I've always

27:09

hated taking a lunch to me I lose steam over lunch I'd rather just go and be done and so I was like okay so that

27:15

suits my style more too um but I bought some Grace and time to go okay I'm going

27:21

to compromise with you people but this is where the ship is headed and they're

27:26

still not going to be happy in the but at least I'm thinking I've I've bought

27:32

some I've I've bought some like whatever good Goodwill yeah and so one of the

27:37

people who was who messaged me and said well why can't we try these things and um so when I put that out there I

27:46

was like hey guys you know um your lead your team leads have conveyed and

27:52

advocated for you guys so I I'm not going to say um you know we're not making any changes the these are the

27:58

changes we're going to make uh so I'm compromising with you we're going to be open a little bit later but we won't

28:03

stay till 4: and break for lunch like we'll um we'll go we'll you know adjust

28:08

it that way so I'm compromising um but I am not promising anything in the fall and so she texted me separate and was

28:16

like this is why I love working for you because I feel like my voice is heard MH and in my mind I'm like you got your way

28:24

you had your tantrum and Mama gave in Mama gave you your tablet but you know what mama's going to remember this cuz

28:31

Mama kind of wanted you to have the tablet anyway so Mama could go take a nap but um Mama understands that that's

28:38

not good parenting and she will pay more attention and prepare herself better um

28:44

because in my mind yeah once associate comes on board in the fall and Mama doesn't have to stay till four but the

28:50

rest of y'all will right like but I think at this point then it gives you and I some time to go okay we're

28:56

compromising with you spoiled rotten children but this is and then I think it it's

29:01

bought us some leverage that's the word well and to me it's like it just shows

29:06

it is a perfect little nutshell of this microcosm of what happens in so many

29:14

practices across the world honestly it's this perfect little snapshot of the

29:22

tension that practice owners are always in where you you've got this data that

29:30

you feel like you need to be able to make decisions on for the for the betterment of your practice um you want

29:36

to be available to your patients so you've got your patience on your mind

29:41

but then you've got your team that you're like oh I'm limited on what I can do because of my team it really is just

29:50

this constant tension of being pulled in so many different

29:55

directions and this one really in the grand scheme of things

30:01

it's one small decision that when you think about it was heavily waited on

30:07

what's best for the practice and what's best for the patience and we thought and again this

30:14

goes back to how to go back and do things differently we thought based on the recent comp reviews that it was

30:20

going to benefit most people on the team because it would have given them more working hours based on what they said we

30:26

were like okay there might be a couple that don't like this but most are going to appreciate the extra hours so in our

30:32

thought process it was a win-win win but really what ended up happening

30:38

is it became evident that it was not a win for the team and so you're back in

30:44

that tight rope of okay do I push forward knowing that this is better for the practice in the long H Hall better

30:50

for the patience in the long hul or do I go oh wait a second I'm going to have my

30:56

team pulling against this I need to pause and re reconvene and figure out

31:02

what I need to do so to me it's just a perfect representation of that tension I

31:08

hate it for practice owners because it's the tension that they're always in like it is this I it to me it was just the

31:16

perfect example that came up and I hate that it came up because it would have been so nice if it would have just

31:22

turned out to be a win-win win but so many times practice owners are having to make these decisions and all of a sudden

31:28

they're hit with the fact that oh wait this did this didn't go as I wanted it to go and often times it really is um

31:38

surprising how often it is the team that is the the hold back or the true barrier

31:44

in making some decisions I think if practice owners could just be freed up which they can't they cannot but if they

31:51

could just be freed up to only make decisions that are in the best interest of the practice and the patience I will tell you decision would

31:58

be easy like it's just at that point it's just mathematical like you just

32:03

look at it you look at the feedback from your patients you look at availability you look at practice Trends and numbers

32:09

and you're like the path is clear this is what we have to do but there is always the team that comes into the

32:15

equation and this is a perfect example of where the team the team had a strong voice they

32:22

made their voice known and as a practice owner you have to take that into the into the equation which you know and

32:29

that's where I went back and forth going I and I and I said it to to you know several of the team leads who were

32:34

advocating and I said I do not understand I am not asking you guys to

32:40

stay later like in the evening I'm not I didn't do it on a Friday like it's I'm

32:47

not say because we our short days are Tuesday and Friday and and the Mondays that we do work those are short days too

32:54

I'm like so it's not like I've taken away like I could see Friday people losing their minds I I could see that

33:01

although that probably would be the best thing for the patients it is Friday health of the practice that would be

33:06

best but I wouldn't dare touch that so I'm like I don't get it it's a Tuesday we're already there late Wednesday

33:13

Thursday it's not 5 days like you people are spoiled and I need you to stop having your tantrum pull it together and

33:20

do what's best for the practice and no matter how much I said that to which of

33:27

you know all of the these like really smart people who do have my back and who are not opposed to change for them to

33:32

still be all pushing back I was like okay well once again you did it you

33:38

spoiled them and so now what do I do so I made the compromise and then I've been

33:44

scared of you since well friends I hate to do it to

33:50

you but I'm going to have to leave you on a cliffhanger Dr Kuba and I talk for another 35 minutes on this subject

33:57

matter and we get into some very practical advice for practice owners wanting to

34:03

make decisions for their practice and how to go about doing that in a way that

34:08

really is win-win-win so if you want to hear the last 35 minutes of this conversation you're going to have to

34:15

subscribe let this be the kick in the pants that you need to finally take the

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