Managing Dental Drama
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
Episodes
161 episodes
Do Elections Really Impact a Dental Practice?
Is it true that dental practices can actually be impacted by an election? In this episode, Dr. Jones and Bethany discuss the very real evidence that elections can definitely impact dental practices. Bethany discusses that the bulk of h...
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Season 4
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Episode 9
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46:22
October 2024 Bonus Episode
Get a sneak peak at this month’s bonus episode! Then, sign up! Don’t miss out! Click on the link below and pick the subscription that fits your needs!
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Season 4
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2:08
Experiencing the Fruit of a Fulfilled Vision
Dr. Smith is back in the studio today, and he shares the beauty of a fulfilled vision. Fifteen years after he took over his practice, he is still experiencing the fruit of his mission and is even able to pivot to be away from the practice mo...
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Season 4
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Episode 8
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54:31
Learning to Pivot When Plans Fail
Plans fail. Even the best laid plans can fail. In this episode, Dr. Kuba, Bethany, Dr. Riley, and Dr. Patel all share comments on the importance of learning to pivot when things go wrong. In fact, Dr. Kuba encourages listeners to get out AHE...
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Season 4
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Episode 7
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40:42
When a Rotten Apple (or Employee) Spoils the Bunch
The subject of culture pops up again today! Bethany and Dr. Kuba discuss how delicate nature of a positive team culture. In some cases, one singular employee can throw off the entire balance, sometimes without the practice owner even realizi...
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Season 4
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Episode 6
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42:40
Dr. Jones Discusses Building the Practice You Envision
Dr. Jones and Bethany break in the brand-new studio today! Together, they discuss how critical it is for a dentist/practice owner to have a vision for what they want to create in their practice, with their team, and with their patients. Usin...
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Season 4
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Episode 5
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40:28
Mistrusting Employees
Building trust on a team is a delicate and often difficult process. Once a team has a foundation of trust, the operation of the practice becomes much smoother and efficient. However, when trust is shaken or an employee on the team works to d...
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Season 4
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Episode 4
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35:53
When Employees Feel Entitled
Kuba and Bethany tackle some uncomfortable examples of an employee who felt entitled and was quite verbal with her disappointment over gifts she felt were hers. The examples will definitely make the skin crawl, but these are relatively commo...
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Season 4
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Episode 3
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49:24
The Aftermath of Firing an Employee – Part 2
The conversation continues today! This topic is simply too large to cover in one episode. Today, Dr. Kuba and Bethany talk about what can occur on the team after an employee is fired. First, the terminated employee could very well experience...
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Season 4
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Episode 2
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34:35
The Aftermath of Firing an Employee
After receiving a clear plan of action for terminating a relationship with an employee, the crucial question becomes – How do you handle the aftermath of firing an employee? What do you say to the team? When do you say those things to the te...
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Season 4
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Episode 1
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41:21
How to Fire An Employee
Firing an employee should always be a last resort, but many practice owners delay in terminating a relationship with an employee simply because they are not confident in HOW to fire an employee. Firing an employee is an incredibly difficult ...
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Season 3
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Episode 50
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54:56
How to Deal with Disrespectful and Dramatic Employees
There are times when the team is surprised with or plagued with a disrespectful or dramatic team member. It is unpleasant and can have an impact on every single person. In this episode, Bethany asks Dr. Kuba what she would do in three differ...
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Season 3
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Episode 49
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41:47
How to Prepare for a Board Complaint
Everyone worries about it, and yet nobody talks about it. It’s a cringe-worthy topic, and yet every practice owner should diligently work to prevent a board complaint AND be prepared for one as well. In this episode, Dr. Kuba enlightens list...
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Season 3
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Episode 48
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40:07
Insurance Short Pays, and We are the Bad Guys?
In a world where insurance continues to find new ways to pay less, it is incredibly frustrating when the dentist and team are somehow the ones to blame. In this episode, Bethany and Dr. Kuba discuss what is becoming a chronically reoccurring...
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Season 3
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Episode 47
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43:39
The No-Manager Model - Meet Dr. Ludlow
Meet Dr. Ludlow! He and Bethany have worked together for almost 10 years. Dr. Ludlow has a unique practice in that is very large and still privately owned. Therefore, it might be surprising to most listeners that Dr. Ludlow does not have an ...
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Season 3
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Episode 46
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46:54
What to Do When I Just Don’t Care
Dr. Kuba is back in the studio today, and she is asking some very raw questions. She confesses that there have been many times in her career where she simply doesn’t care, so she asks Bethany how to push past these moments. Together, they di...
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Season 3
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Episode 45
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45:58
Effective “Morning” Huddles
Oftentimes practice owners groan about the necessity of “morning” huddles. In fact, many practice owners opt to do away with them completely. In this episode, Bethany discusses all of the benefits associated with a daily or weekly huddle. Be...
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Season 3
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Episode 44
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32:04
Negative Reviews – Responding to False Claims Without Breaking HIPAA
This long overdue episode reveals two new scathing negative reviews that Dr. Kuba received in the last few weeks. After lamenting the torture of these negative reviews, Dr. Kuba and Bethany discuss the specific details of the reviews. They a...
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Season 3
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Episode 43
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48:01
Charting Your Course to Contentment
So often, there is a spoken and unspoken pressure to push your practice as far as it will go. Grow. Grow. Grow. Push. Push. Push. So many well-meaning people apply pressure to dentists to grow their practice into something massive. The...
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Season 3
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Episode 42
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41:00
Task Management – The Art of Getting Things Done
Most days for dental professionals feel overwhelming. How is it possible to get everything done? With constant interruptions and consistent “fires” to put out, the daily tasks of running a dental office often get pushed to the side. Then, th...
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Season 3
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Episode 41
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31:31
Peer Feedback Forms
Peer-to-peer feedback is one of the most helpful forms of performance feedback, and yet it is so incredibly difficult to figure out HOW to incorporate peer feedback. Fret no more! This episode provides a detailed description of how to tackle...
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Season 3
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Episode 40
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35:07
What is a good treatment coordinator?
No matter the specialty, treatment acceptance is the lifeblood of every practice. In a good number of practices, an excellent treatment coordinator is behind exemplary treatment acceptance. So, what is a good treatment coordinator (TC)? What...
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Season 3
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Episode 39
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39:01
Dental Membership Plans
Join Bethany as she discusses the growing popularity of membership plans. As the quality of dental insurance continues to degrade, membership or wellness plans have grown in popularity. Bethany describes the three most popular types of...
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Season 3
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Episode 38
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24:59
Bad Blood – When Team Members Can’t Seem to Get Along
It is, unfortunately, a frequent occurrence. Team members argue, disagree, and simply cannot seem to get along. At times, it is related to simple personality differences. Other times, it runs deeper and seems to impact daily interactions. In...
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Season 3
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Episode 37
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32:16
CE Solution – Best Education Course!
In this episode, Dr. Kuba and Bethany talk about the various disappointments in continuing education courses and dental conferences. It is difficult to find a course or conference that meets everyone’s needs, and it is even harder to justify...
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Season 3
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Episode 36
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35:40