Managing Dental Drama
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
Episodes
189 episodes
Staff Accountability
At times, a practice owner or team leader is utterly surprised when they realize that an iron clad system is not being utilized by the team. How did this happen? How long has the system been out of use? The consequences of unfollowed systems...
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Season 4
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Episode 31
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31:23
The Icky Side of Associateships
For all the amazing, positive talk about associateships, there are aspects of it that are not glamorous or fun. In this episode, Dr. Kuba and Bethany talk about all of the sticky points that can come up between practice owners and associates...
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Season 4
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Episode 30
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43:55
Marketing Matters
New patients are essential to not only the growth of a practice but also to the maintenance of a practice. Because it is impossible to keep every single patient in the practice forever, new patients become critical to maintaining (or growing...
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Season 4
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Episode 29
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33:48
When a Team Revolts (Kuba, Keep Your Shoe)
Kuba offers up her shoe today to Bethany, fully prepared for Bethany to beat her. While tempted, Bethany engages in a conversation with Dr. Kuba regarding a recent (gasp) drama development at her office. In an effort to make swift and necess...
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Season 4
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Episode 28
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34:40
When to Shut Up
In deep reflection, Dr. Kuba and Bethany realized that most of the Managing Dental Drama episodes center around what to say and how to say it. However, they realized that there is also a time and a place to be quiet. In this episode, t...
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Season 4
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Episode 27
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36:27
The Aftermath of Compensation Reviews
After spending the entire month of February focusing on compensation reviews, Dr. Kuba and Bethany get together to discuss the aftermath. After being extra excited to jump into the reviews, Dr. Kuba experienced a bit of a disappointing let d...
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Season 4
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Episode 26
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41:50
Coaching to Improve Performance
It is a moment that everyone dreads – the departure of a beloved and critical team member. Whether a spouse’s career takes them elsewhere, they retire, or they find a career elsewhere, it is always devastating to lose a team member who bring...
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Season 4
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Episode 25
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37:26
How to Search for an Associate
Searching for a new employee is wrought with challenges and often with insecurity in the process. Trying to find an associate tends to be an even more challenging process. In this episode, Dr. Kuba shares how she is currently in the associat...
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Season 4
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Episode 24
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44:31
How to Respond to Angry and Unhappy Patients
With an alarming growth of angry and unhappy people in the world, it’s not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a d...
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Season 4
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Episode 23
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38:27
February Bonus Episode
In this exclusive bonus episode, we continue the conversation from January 20th’s "Compensation Reviews." We dive deeper into how sharing financial insights with your team can foster stronger relationships and elevate morale. But what happens w...
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2:51
Quality Referral Processes for Premium Patient Care
Patient care is often a shared process among various providers. Dentists must coordinate care with dental specialists like oral surgeons, orthodontists, periodontists, pediatric dentists, and endodontists and vice versa. In addition, dental ...
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Season 4
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Episode 22
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39:19
When Drugs Enter the Workplace
In this exclusive bonus episode, we continue the conversation from January 20th "Compensation Reviews." We explore how sharing financial insights with your team can strengthen relationships and boost morale. But what happens when transparency i...
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Season 4
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Episode 21
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40:38
When a Patient Is Injured In Your Practice
It is a fear and unfortunately a common reality that injuries occur at the practice. A patient trips and falls on a loose rug. A patient has a seizure and hits their head on the cabinet. Or, in Dr. Kuba’s case, a patient sits on a benc...
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Season 4
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Episode 20
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38:14
How To Conduct Compensation Reviews
On the heels of “When to Ask for a Raise,” Dr. Kuba and Bethany tackle the other side of the coin today. They dive deeply into the subject of annual compensation reviews. What are they? How are they different from performance reviews? What d...
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Season 4
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Episode 19
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33:52
Essential Tools for Practice Growth
Dive into the Dental Drama Digest with Bethany!The digest and bonus episode are packed with powerful content to help your practice grow, but it can feel like a lot to tackle. Tune in to this bonus episode to uncover practical ways to...
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15:24
When to Ask for a Raise
Raises and the conversations around raises can be uncomfortable and challenging for both parties involved. That is why Dr. Kuba and Bethany tackle the precursor to raise requests in this episode. They start by dialoguing an important q...
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Season 4
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Episode 18
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48:50
Setting Your Course for Education in 2025
It is a new year and a new opportunity to make BIG plans for education in 2025! In this episode, Dr. Kuba and Bethany discuss the importance of utilizing the energy and enthusiasm of January to propel you into planning some great education o...
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Season 4
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Episode 17
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48:06
January Bonus Episode: Traveling with Your Team
In this bonus episode of Managing Dental Drama, we’re diving into the details of planning a successful team trip. From managing logistics to fostering team spirit, we explore the ins and outs of creating an event that’s both memorable ...
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3:35
Maximize 2025: Tools for Dental Practice Success
Bethany highlights three game-changing opportunities designed to help you streamline, strengthen, and elevate your practice in 2025! The Chart Audit Program Offers a thorough review of your documentation by experts Dr. ...
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7:42
2024 Top Ten for Year End
The spotlight is on Bethany today as she focuses on her top ten suggestions, tips, and reminders for the loyal listeners of Managing Dental Drama. She reminds practice owners to put time, energy, and attention into plans and preparation for ...
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Season 4
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Episode 16
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25:39
Team Holiday Bonuses and Gifts
This time of year can be incredibly hard for dentists and practice owners because there are so many decisions to make when it comes to showing appreciation for team members. Should I do cash, a gift card, or a bonus through payroll? How much...
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Season 4
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Episode 15
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43:11
Conducting Productive Meetings
Dr. Kuba and Bethany tackle an important management topic – team meetings! In order to conduct productive meetings, several key components are critical. In this episode, Dr. Kuba and Bethany discuss the importance of scheduling meetings with...
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Season 4
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Episode 14
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37:21
Bonus Episode: Insurance Verbiage to De-escalate Upset Patients
Happy Holidays! This is the second of TWO bonus episodes released this month!🎁In this episode, Bethany discusses the importance of handling insurance challenges with empathy and understanding. As patients face frustrations with insurance...
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3:29
Bonus Episode: How to Make Your Gifts Count
Happy Holidays! This is the first of TWO bonus episodes released this month! 🎁The holidays are a perfect time to show your team how much you appreciate them, but finding the right balance can be challenging. In this episode, Bethany and ...
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3:38
Staying Motivated Thru 2024
Back by popular demand – Dr. Ludlow! Burn-out is common, and Dr. Ludlow has beaten the odds in so many ways. His large privately owned dental practice continues to grow and change in astounding ways. In fact, Dr. Ludlow excitedly embraces ch...
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Season 4
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Episode 13
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43:57