Managing Dental Drama
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
Episodes
202 episodes
Etiquette When “Stealing” Employees
Dr. Kuba and Bethany are back in the closet today because they have an extra dramatic topic – stealing employees! When should a doctor check references? What are the rules about contacting an existing employer? What if the employee wor...
•
Season 4
•
Episode 44
•
34:11
Dr. Jones Talks About Retirement
Bethany’s dad, Dr. Jones, is back in the studio, and today he is talking about a subject that is often on everyone’s mind – retirement! He takes us through the history of retirement as well as his personal subjective evaluation of retirement...
•
Season 4
•
Episode 43
•
51:41
Resources Every Practice Needs
20 minutes – that is all it is going to take to listen to this week’s essential episode. Listen as Bethany quickly unpacks eight foundational resources that every practice needs. She focuses on two different “buckets” of advice – first, she ...
•
Season 4
•
Episode 42
•
23:57
When to Call it Quits on an Employee
The hardest decision any leader must make is when to ultimately call it quits on an employee. It is a gut wrenching process that cannot be taken lightly. In this episode, Dr. Kuba and Bethany discuss the importance of giving a team member ev...
•
Season 4
•
Episode 41
•
32:36
How to Effectively Welcome a New Employee
First impressions are everything, especially when welcoming a new employee to the team. Just as the leadership team is hoping that they struck gold with their new employee, the new team member is also hoping they risked everything for the ri...
•
Season 4
•
Episode 40
•
39:43
Summer Fun = Summer Productivity
Bethany’s dad, Dr. Jones, is back!! In this episode, he and Bethany discuss the importance of recognizing that restless energy and even apathy that some team members experience in the summer months. It is hard to stay focused on work when we...
•
Season 4
•
Episode 39
•
37:56
Why Training Doesn’t Stick
Why are changes and improvements so hard to implement? Maybe we start strong, but then old habits die hard. Or, maybe we never even started with the improvement. Why? In this episode, Dr. Kuba and Bethany discuss the challenge of implementat...
•
Season 4
•
Episode 38
•
35:39
How to Get the Most Out of a Dental Conference
A dental conference can be so incredibly exciting and ALSO so incredibly overwhelming. It is such an investment of time, money, and energy. So, it is critical to get an excellent return on your investment. In this episode, Bethany give...
•
Season 4
•
Episode 37
•
21:41
Is Dropping Insurance Right for Me?
Can my practice survive if I drop insurance? Where should I begin? What if all my patients leave? – These are just a few of the questions that practice leaders ask when considering whether or not to drop an insurance plan or two. Dr. Kuba an...
•
Season 4
•
Episode 36
•
39:41
How to Know if You Need a Second Location
When do you know if you are TRULY out of space? What are the options to consider to increase space or decrease your patient count? How do you know if you need a second location? In this episode, Dr. Kuba and Bethany discuss the potential hig...
•
Season 4
•
Episode 35
•
34:48
Working Mom Guilt
To all of our male listeners, this episode is ABSOLUTELY a must listen for you, even if “Mom” is listed in the title. In this episode, Dr. Kuba and Bethany talk about one thing that is plaguing practice owners, hygienists, RDAs, and business...
•
Season 4
•
Episode 34
•
37:30
Clinical Collaboration with Associates
Associate dentists play an important role in private practice. They come alongside the owning doctor and help to carry out the dentistry needed to care for the patient base so that the practicing owner can see more patients, take more time a...
•
Season 4
•
Episode 33
•
34:24
Navigating Conflict on Your Team
Conflict amongst team members is almost unavoidable. At times, it can hit your perfectly happy team in the most unfortunate way. For others, it could be that conflict is the ongoing saga that always ends with “To be continued….”. It can be e...
•
Season 4
•
Episode 32
•
33:11
Staff Accountability
At times, a practice owner or team leader is utterly surprised when they realize that an iron clad system is not being utilized by the team. How did this happen? How long has the system been out of use? The consequences of unfollowed systems...
•
Season 4
•
Episode 31
•
31:23
The Icky Side of Associateships
For all the amazing, positive talk about associateships, there are aspects of it that are not glamorous or fun. In this episode, Dr. Kuba and Bethany talk about all of the sticky points that can come up between practice owners and associates...
•
Season 4
•
Episode 30
•
43:55
Marketing Matters
New patients are essential to not only the growth of a practice but also to the maintenance of a practice. Because it is impossible to keep every single patient in the practice forever, new patients become critical to maintaining (or growing...
•
Season 4
•
Episode 29
•
33:48
When a Team Revolts (Kuba, Keep Your Shoe)
Kuba offers up her shoe today to Bethany, fully prepared for Bethany to beat her. While tempted, Bethany engages in a conversation with Dr. Kuba regarding a recent (gasp) drama development at her office. In an effort to make swift and necess...
•
Season 4
•
Episode 28
•
34:40
When to Shut Up
In deep reflection, Dr. Kuba and Bethany realized that most of the Managing Dental Drama episodes center around what to say and how to say it. However, they realized that there is also a time and a place to be quiet. In this episode, t...
•
Season 4
•
Episode 27
•
36:27
The Aftermath of Compensation Reviews
After spending the entire month of February focusing on compensation reviews, Dr. Kuba and Bethany get together to discuss the aftermath. After being extra excited to jump into the reviews, Dr. Kuba experienced a bit of a disappointing let d...
•
Season 4
•
Episode 26
•
41:50
Coaching to Improve Performance
It is a moment that everyone dreads – the departure of a beloved and critical team member. Whether a spouse’s career takes them elsewhere, they retire, or they find a career elsewhere, it is always devastating to lose a team member who bring...
•
Season 4
•
Episode 25
•
37:26
How to Search for an Associate
Searching for a new employee is wrought with challenges and often with insecurity in the process. Trying to find an associate tends to be an even more challenging process. In this episode, Dr. Kuba shares how she is currently in the associat...
•
Season 4
•
Episode 24
•
44:31
How to Respond to Angry and Unhappy Patients
With an alarming growth of angry and unhappy people in the world, it’s not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a d...
•
Season 4
•
Episode 23
•
38:27
February Bonus Episode
In this exclusive bonus episode, we continue the conversation from January 20th’s "Compensation Reviews." We dive deeper into how sharing financial insights with your team can foster stronger relationships and elevate morale. But what happens w...
•
2:51
Quality Referral Processes for Premium Patient Care
Patient care is often a shared process among various providers. Dentists must coordinate care with dental specialists like oral surgeons, orthodontists, periodontists, pediatric dentists, and endodontists and vice versa. In addition, dental ...
•
Season 4
•
Episode 22
•
39:19
When Drugs Enter the Workplace
In this exclusive bonus episode, we continue the conversation from January 20th "Compensation Reviews." We explore how sharing financial insights with your team can strengthen relationships and boost morale. But what happens when transparency i...
•
Season 4
•
Episode 21
•
40:38