Managing Dental Drama
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
Episodes
196 episodes
Why Training Doesn’t Stick
Why are changes and improvements so hard to implement? Maybe we start strong, but then old habits die hard. Or, maybe we never even started with the improvement. Why? In this episode, Dr. Kuba and Bethany discuss the challenge of implementat...
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Season 4
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Episode 38
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35:39
How to Get the Most Out of a Dental Conference
A dental conference can be so incredibly exciting and ALSO so incredibly overwhelming. It is such an investment of time, money, and energy. So, it is critical to get an excellent return on your investment. In this episode, Bethany give...
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Season 4
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Episode 37
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21:41
Is Dropping Insurance Right for Me?
Can my practice survive if I drop insurance? Where should I begin? What if all my patients leave? – These are just a few of the questions that practice leaders ask when considering whether or not to drop an insurance plan or two. Dr. Kuba an...
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Season 4
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Episode 36
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39:41
How to Know if You Need a Second Location
When do you know if you are TRULY out of space? What are the options to consider to increase space or decrease your patient count? How do you know if you need a second location? In this episode, Dr. Kuba and Bethany discuss the potential hig...
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Season 4
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Episode 35
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34:48
Working Mom Guilt
To all of our male listeners, this episode is ABSOLUTELY a must listen for you, even if “Mom” is listed in the title. In this episode, Dr. Kuba and Bethany talk about one thing that is plaguing practice owners, hygienists, RDAs, and business...
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Season 4
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Episode 34
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37:30
Clinical Collaboration with Associates
Associate dentists play an important role in private practice. They come alongside the owning doctor and help to carry out the dentistry needed to care for the patient base so that the practicing owner can see more patients, take more time a...
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Season 4
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Episode 33
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34:24
Navigating Conflict on Your Team
Conflict amongst team members is almost unavoidable. At times, it can hit your perfectly happy team in the most unfortunate way. For others, it could be that conflict is the ongoing saga that always ends with “To be continued….”. It can be e...
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Season 4
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Episode 32
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33:11
Staff Accountability
At times, a practice owner or team leader is utterly surprised when they realize that an iron clad system is not being utilized by the team. How did this happen? How long has the system been out of use? The consequences of unfollowed systems...
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Season 4
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Episode 31
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31:23
The Icky Side of Associateships
For all the amazing, positive talk about associateships, there are aspects of it that are not glamorous or fun. In this episode, Dr. Kuba and Bethany talk about all of the sticky points that can come up between practice owners and associates...
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Season 4
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Episode 30
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43:55
Marketing Matters
New patients are essential to not only the growth of a practice but also to the maintenance of a practice. Because it is impossible to keep every single patient in the practice forever, new patients become critical to maintaining (or growing...
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Season 4
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Episode 29
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33:48
When a Team Revolts (Kuba, Keep Your Shoe)
Kuba offers up her shoe today to Bethany, fully prepared for Bethany to beat her. While tempted, Bethany engages in a conversation with Dr. Kuba regarding a recent (gasp) drama development at her office. In an effort to make swift and necess...
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Season 4
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Episode 28
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34:40
When to Shut Up
In deep reflection, Dr. Kuba and Bethany realized that most of the Managing Dental Drama episodes center around what to say and how to say it. However, they realized that there is also a time and a place to be quiet. In this episode, t...
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Season 4
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Episode 27
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36:27
The Aftermath of Compensation Reviews
After spending the entire month of February focusing on compensation reviews, Dr. Kuba and Bethany get together to discuss the aftermath. After being extra excited to jump into the reviews, Dr. Kuba experienced a bit of a disappointing let d...
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Season 4
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Episode 26
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41:50
Coaching to Improve Performance
It is a moment that everyone dreads – the departure of a beloved and critical team member. Whether a spouse’s career takes them elsewhere, they retire, or they find a career elsewhere, it is always devastating to lose a team member who bring...
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Season 4
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Episode 25
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37:26
How to Search for an Associate
Searching for a new employee is wrought with challenges and often with insecurity in the process. Trying to find an associate tends to be an even more challenging process. In this episode, Dr. Kuba shares how she is currently in the associat...
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Season 4
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Episode 24
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44:31
How to Respond to Angry and Unhappy Patients
With an alarming growth of angry and unhappy people in the world, it’s not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a d...
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Season 4
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Episode 23
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38:27
February Bonus Episode
In this exclusive bonus episode, we continue the conversation from January 20th’s "Compensation Reviews." We dive deeper into how sharing financial insights with your team can foster stronger relationships and elevate morale. But what happens w...
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2:51
Quality Referral Processes for Premium Patient Care
Patient care is often a shared process among various providers. Dentists must coordinate care with dental specialists like oral surgeons, orthodontists, periodontists, pediatric dentists, and endodontists and vice versa. In addition, dental ...
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Season 4
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Episode 22
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39:19
When Drugs Enter the Workplace
In this exclusive bonus episode, we continue the conversation from January 20th "Compensation Reviews." We explore how sharing financial insights with your team can strengthen relationships and boost morale. But what happens when transparency i...
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Season 4
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Episode 21
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40:38
When a Patient Is Injured In Your Practice
It is a fear and unfortunately a common reality that injuries occur at the practice. A patient trips and falls on a loose rug. A patient has a seizure and hits their head on the cabinet. Or, in Dr. Kuba’s case, a patient sits on a benc...
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Season 4
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Episode 20
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38:14
How To Conduct Compensation Reviews
On the heels of “When to Ask for a Raise,” Dr. Kuba and Bethany tackle the other side of the coin today. They dive deeply into the subject of annual compensation reviews. What are they? How are they different from performance reviews? What d...
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Season 4
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Episode 19
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33:52
Essential Tools for Practice Growth
Dive into the Dental Drama Digest with Bethany!The digest and bonus episode are packed with powerful content to help your practice grow, but it can feel like a lot to tackle. Tune in to this bonus episode to uncover practical ways to...
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15:24
When to Ask for a Raise
Raises and the conversations around raises can be uncomfortable and challenging for both parties involved. That is why Dr. Kuba and Bethany tackle the precursor to raise requests in this episode. They start by dialoguing an important q...
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Season 4
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Episode 18
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48:50
Setting Your Course for Education in 2025
It is a new year and a new opportunity to make BIG plans for education in 2025! In this episode, Dr. Kuba and Bethany discuss the importance of utilizing the energy and enthusiasm of January to propel you into planning some great education o...
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Season 4
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Episode 17
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48:06