Managing Dental Drama
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
Episodes
153 episodes
The Aftermath of Firing an Employee – Part 2
The conversation continues today! This topic is simply too large to cover in one episode. Today, Dr. Kuba and Bethany talk about what can occur on the team after an employee is fired. First, the terminated employee could very well experience...
September 16, 2024
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Season 4
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Episode 2
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34:35
The Aftermath of Firing an Employee
After receiving a clear plan of action for terminating a relationship with an employee, the crucial question becomes – How do you handle the aftermath of firing an employee? What do you say to the team? When do you say those things to the te...
September 09, 2024
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Season 4
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Episode 1
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41:21
How to Fire An Employee
Firing an employee should always be a last resort, but many practice owners delay in terminating a relationship with an employee simply because they are not confident in HOW to fire an employee. Firing an employee is an incredibly difficult ...
August 26, 2024
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Season 3
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Episode 50
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54:56
How to Deal with Disrespectful and Dramatic Employees
There are times when the team is surprised with or plagued with a disrespectful or dramatic team member. It is unpleasant and can have an impact on every single person. In this episode, Bethany asks Dr. Kuba what she would do in three differ...
August 19, 2024
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Season 3
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Episode 49
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41:47
How to Prepare for a Board Complaint
Everyone worries about it, and yet nobody talks about it. It’s a cringe-worthy topic, and yet every practice owner should diligently work to prevent a board complaint AND be prepared for one as well. In this episode, Dr. Kuba enlightens list...
August 12, 2024
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Season 3
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Episode 48
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40:07
Insurance Short Pays, and We are the Bad Guys?
In a world where insurance continues to find new ways to pay less, it is incredibly frustrating when the dentist and team are somehow the ones to blame. In this episode, Bethany and Dr. Kuba discuss what is becoming a chronically reoccurring...
August 05, 2024
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Season 3
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Episode 47
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43:39
The No-Manager Model - Meet Dr. Ludlow
Meet Dr. Ludlow! He and Bethany have worked together for almost 10 years. Dr. Ludlow has a unique practice in that is very large and still privately owned. Therefore, it might be surprising to most listeners that Dr. Ludlow does not have an ...
July 29, 2024
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Season 3
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Episode 46
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46:54
What to Do When I Just Don’t Care
Dr. Kuba is back in the studio today, and she is asking some very raw questions. She confesses that there have been many times in her career where she simply doesn’t care, so she asks Bethany how to push past these moments. Together, they di...
July 15, 2024
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Season 3
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Episode 45
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45:58
Effective “Morning” Huddles
Oftentimes practice owners groan about the necessity of “morning” huddles. In fact, many practice owners opt to do away with them completely. In this episode, Bethany discusses all of the benefits associated with a daily or weekly huddle. Be...
July 08, 2024
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Season 3
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Episode 44
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32:04
Negative Reviews – Responding to False Claims Without Breaking HIPAA
This long overdue episode reveals two new scathing negative reviews that Dr. Kuba received in the last few weeks. After lamenting the torture of these negative reviews, Dr. Kuba and Bethany discuss the specific details of the reviews. They a...
July 01, 2024
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Season 3
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Episode 43
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48:01
Charting Your Course to Contentment
So often, there is a spoken and unspoken pressure to push your practice as far as it will go. Grow. Grow. Grow. Push. Push. Push. So many well-meaning people apply pressure to dentists to grow their practice into something massive. The...
June 24, 2024
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Season 3
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Episode 42
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41:00
Task Management – The Art of Getting Things Done
Most days for dental professionals feel overwhelming. How is it possible to get everything done? With constant interruptions and consistent “fires” to put out, the daily tasks of running a dental office often get pushed to the side. Then, th...
June 17, 2024
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Season 3
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Episode 41
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31:31
Peer Feedback Forms
Peer-to-peer feedback is one of the most helpful forms of performance feedback, and yet it is so incredibly difficult to figure out HOW to incorporate peer feedback. Fret no more! This episode provides a detailed description of how to tackle...
June 10, 2024
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Season 3
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Episode 40
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35:07
What is a good treatment coordinator?
No matter the specialty, treatment acceptance is the lifeblood of every practice. In a good number of practices, an excellent treatment coordinator is behind exemplary treatment acceptance. So, what is a good treatment coordinator (TC)? What...
June 03, 2024
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Season 3
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Episode 39
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39:01
Dental Membership Plans
Join Bethany as she discusses the growing popularity of membership plans. As the quality of dental insurance continues to degrade, membership or wellness plans have grown in popularity. Bethany describes the three most popular types of...
May 27, 2024
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Season 3
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Episode 38
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24:59
Bad Blood – When Team Members Can’t Seem to Get Along
It is, unfortunately, a frequent occurrence. Team members argue, disagree, and simply cannot seem to get along. At times, it is related to simple personality differences. Other times, it runs deeper and seems to impact daily interactions. In...
May 20, 2024
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Season 3
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Episode 37
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32:16
CE Solution – Best Education Course!
In this episode, Dr. Kuba and Bethany talk about the various disappointments in continuing education courses and dental conferences. It is difficult to find a course or conference that meets everyone’s needs, and it is even harder to justify...
May 13, 2024
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Season 3
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Episode 36
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35:40
Divorce, HIPAA, Worker’s Compensation, and Other Legal Issues
It is often the foundation of stress, the things we dread the most – legal issues. Often times, the things that keep dentists up at night are the fears of being sued for something, anything. In this episode, Dr. Kuba and Bethany discuss mult...
May 06, 2024
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Season 3
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Episode 35
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52:14
Inside the Mind of a Consultant
Dr. Kuba is back, and she has an agenda! She turns the spotlight on Bethany and forces her to undergo the same treatment that Bethany dished out to her many months ago when Bethany recorded the “What Would Kuba Do?” episode. In this episode,...
April 29, 2024
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Season 3
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Episode 34
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37:12
Excessive Time Off Requests and Absences
100% of Bethany’s clients have struggled with attendance issues on their teams. Either an employee is chronically late, often asks to leave early, or is simply absent chronically. In this episode, Bethany reminds listeners that some requests...
April 22, 2024
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Season 3
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Episode 33
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30:40
Maternity and Medical Leaves
Bethany flies solo in this episode to tackle an important and often repetitive topic which is maternity and medical leaves. So many practice owners face this issue multiple times over the years of their career. Bethany discusses several simp...
April 15, 2024
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Season 3
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Episode 32
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24:18
Blindsided by a Raise Request
Dr. Kuba is often not often surprised by a raise request in due to the diligent systems she has in place for frequently reviewing compensation. But, in this episode, she and Bethany discuss what may have caused the employee to unexpectedly a...
April 08, 2024
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Season 3
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Episode 31
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39:37
How Many Team Members Do I Need?
A common and practical question often asked is – How many team members do I need? What are the parameters for determining what is overstaffed and what is understaffed? In this episode, Dr. Kuba and Bethany discuss three different tools for d...
April 01, 2024
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Season 3
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Episode 30
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40:50
How to Solicit Genuine Feedback from Employees
Many practice owners struggle to find out true feedback from their employees. They desire to know their teams and know how things are going, but it is hard to get honest feedback from them. In this episode, Dr. Kuba and Bethany talk about th...
March 25, 2024
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Season 3
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Episode 29
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44:58
Celebrating Employee Holidays – Anniversaries, Dental Assistant Week, etc.
Get ready for crusty Dr. Kuba! Today, she talks about her natural aversion to forced holiday celebrations. She confesses that she has never celebrated dental assistant week, administrative assistant day, etc. She and Bethany talk through all...
March 11, 2024
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Season 3
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Episode 28
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41:29