Managing Dental Drama
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
Managing Dental Drama
Bethany’s Top Ten Treatment Acceptance Tips
Bethany spends today’s episode challenging each practice owner to dive deep into the treatment acceptance category AND to train their team in treatment acceptance. She spends time reviewing her top ten tips for improving treatment acceptance. Specifically, she encourages dental teams to:
- Discover your patient’s motivation
- Understand your patient’s barrier
- Resist the urge to over-educate
- “Schedule first mentality”
- Listen to your financial coordinator and coach/correct her
- Advocate for your patient
- Consider the patient’s personality and adjust your communication to him/her
- Help solve the financial hurdles
- Include the decision maker
- Help the patient get what they want
Previous Episodes Worth Revisiting:
Patient Personalities on Parade
Continuing Education Resources – Some Free and Easy, Some Expensive and More Complex
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