Managing Dental Drama

Dr. Jones Surprises Bethany

Consultant and Dentist Duo; Practice Problems Season 5 Episode 14

It is not often that Bethany’s plans are usurped, but Dr. Jones pulls it off today. Bethany had teed up a completely different subject for today’s episode, but Dr. Jones had a different plan and turned the tables! He took a trip down memory lane and focused on the story of Bethany’s life, all of the nitty-gritty details that made Bethany squirm in her seat. As they reflect together, they marvel at how when we lean into our natural strengths, we can end up with a career that really does bring us joy. Grab your popcorn and listen to Bethany squirm on this one! 

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Are you looking for a podcast where you can hear from real people regarding their real dental drama? If so, then

0:09

you've come to the right place. Join hosts Bethany Penny and Dr. Reena Kuba

0:14

as we dive into the solutions we've created and the mistakes we've made while managing dental drama.

0:22

Let's get started. All right, Dad. We survived Thanksgiving. We did. And we're still here.

0:28

Any heavier? How does that work out? Oh, it'll be there. It'll be there.

0:34

Oh my goodness. So, I'm putting you on the spot today because I Dr. Kuba and I

0:39

have both done a top 10 tip list, which is so much harder than it seems to

0:46

put together a top 10 list. And so, I was thinking about what I wanted to record with you today, and I'm going to

0:52

put you on the spot for your top 10. And Deb Beth, you mentioned this to me

0:58

yesterday. So I thought about it and thought about it and and I thought about all the things that we have talked

1:04

about. Yeah. And is there anything new?

1:09

So when I was growing up when TV was black and white and there

1:16

were only three channels and it went off at midnight with like the American flag,

1:21

you actually had to go to sleep at night. There was a program that we used to watch called um this is your life. So

1:30

there would be a person would come on and they didn't realize that

1:35

this is going to be their life and then people from their life would come up and

1:40

anyway it was it was a great thing. So I could not come up with top 10. So

1:48

Bethany Jones this is your life and we're going to talk about your life. Oh lord.

1:53

I know it cuz I think I think people really need to know who you are.

2:00

Oh my gosh. And from a dad's p perspective in a brand new year, I thought I just want to talk about

2:06

Bethany. Oh man, I'm extra uncomfortable now. Yeah. Yeah. We're in our little game

2:12

room and it was 62 degrees when we got in here, but it feels warmer now. It feels great. It feels extra extra

2:18

hot. So, in the beginning, uh, Bethy's mother and I met at Waw

2:24

Baptist University. Yes. We were both music majors. She was a voice major. I was a trumpet major

2:31

because we both know I can't sing. So, I saw Bethy's mother in band and she

2:40

was not there first semester. She was there second semester and I thought, where did this woman come?

2:46

Where was I first? So, she had hadn't been there for a semester and so beautiful, so cute. It took me a few

2:52

weeks to muster up enough courage to ask her to go to the local Sonic and get a

2:58

drink. So, we got a drink. And then that weekend, we had a date.

3:04

Two weeks later, we were so madly in love, I asked her to marry me. Could not understand why my parents were

3:10

like not on board with this. They're what are you talking about? And then

3:16

four months from when I asked her to marry me, we were married in Green Bay, Wisconsin, her her hometown. Yeah.

3:23

It was um it was fast and furious. Fast and furious. And you know, as a

3:29

parent now, I could understand like what are they thinking?

3:34

And and plus young cuz how old? I was 19. Yeah. Oh, I was it was terrible. It was just

3:42

but 54 years later thankfully we have made it you know I don't know if we'll finish but we're so so far so so good.

3:50

So anyway so uh it was a fun time. She was a vocalist. I was a trumpet player.

3:57

We were going to go into music and this is a small town in Arkansas. So

4:04

lots of small churches around. Yeah. So we would play, we would provide the music for revival. Yeah.

4:10

And revival is where it's an intense time of, you know, trying to get back to God. And

4:16

um she would sing and I would play the trumpet and we and she was cute as a button. And so we were a big deal in

4:22

these small churches. They love to see us come. Wow, the circus has come to

4:27

town. So anyway, um, so the so we got married

4:32

and and then for your listeners, my second year of marriage, I think I

4:41

was just miserable in music because I realized I'm really not very talented. You know, I can sing loud but really not

4:48

very good. I was really a good trumpet player. Um, so I had two appointments with a a

4:56

dentist that was in my hometown dentist office for a year waiting to get in oral

5:01

surgery school. I had two appointments with him and I think I've told your listeners that I was so impressed with

5:08

this guy. Yeah. I want to be like this guy. So it doesn't take a long a lot to of time

5:17

and I don't know we didn't say a lot to each other. I'm there for a dental appointment. But he was so I was so

5:22

impressed. So, you never know who you're impressing and who's looking. And it doesn't take a

5:28

lot to have a big impact on, you know, here I am 48 years later still practicing

5:34

dentistry because of that guy. Yeah. That that one guy.

5:40

So, anyway, so we're in we're working our oldest son Brandon was born our

5:46

first year in dental school. I wouldn't recommend that. We got we got into dental school and

5:52

then found out we were pregnant. So that's a tough first year. Oh my gosh. Then our second son, Brent, your older

5:58

brother, was born our first year in middle practice, which is also a stressful time with my uncle.

6:04

Then you're number three and you were born our first year in solo practice.

6:10

Oh my gosh, I didn't realize that. Yeah. So we had three children and the

6:15

worst times. And then your daughter Britney was born under nor normal circumstances. Life was normal.

6:22

So as a family, if you remember, we sang in church. We're very because we had started out of music. We sang in church.

6:29

And so I want your listeners to go. You know, you have a very good voice.

6:34

She can sing. If you ever want her to sing for you, I won't do it. But so then as a child, I remember that you

6:42

were always organized. Mhm. Even as a child, you were organized

6:49

and um unlike most children, if you had a project due at school,

6:54

Yeah. we were not doing it the night before. You already had it done. You already had it planned out.

7:00

And I can remember one project that you had that you were, I

7:05

think, a reporter or something. I remember that project. And it was a futuristic like we were

7:11

like you were a computer talking to me. the big old if y'all remember the big uh VCRs that you had to like put on your

7:18

shoulder to record. Yeah. Yeah. With the big mic on the end. Yes. It was really fun. So um

7:27

so when I'm thinking back to you, I think that Bethany never procrastinated.

7:33

She was always prepared and always well done. It was done well. And so that

7:40

carries over today in in your business. Those characteristics, I just see them all the time. But even as a child, I

7:48

remember that you love to communicate and talk. You love giving presentations.

7:54

So again, that carries over to today, who you are today.

7:59

So it's neat to look back and see the little glimpses of who who you would become. Yeah. as an adult,

8:08

as I think back in high school, you're always a connector, connected people. If if you guys

8:14

remember being in high school or you have children in high school, there are always clicks or groups.

8:20

Yeah. That there's some Anyway, I guess that's how you survive high school. But you

8:25

were never really involved in any of the But you were able to connect with all of those groups.

8:32

Yeah. Yeah. I I talk about that a lot with our oldest cosette now cuz she has

8:37

a similar uh disposition in her she's like I she's

8:42

got close friends that are closer but they're all from very different quote unquote groups

8:48

and she's like yeah I don't really have a group and I always tell her I'm like I was the same way and it was I loved it

8:55

because it taught me to connect you mentioned the word connect in with different people in different way I

9:01

feel like that's where I learned learned like, oh, I can still be the same person who I am, but I can just pivot slightly

9:08

towards this person's interest. Yeah. And build a connection with that person and then this person who's completely

9:15

different over here, I can connect with them differently. So, it was I'm so glad I didn't settle into like a group.

9:22

Yeah. Because you limit your exposure and those people that you got to know

9:28

because you didn't prejudge them. Yeah. You just love them like Yeah. You are.

9:34

Yeah. But groups you have to fit into. So sometimes you have to change to fit in

9:40

into that group. Yeah. So as far as workers related then I I

9:46

think you still have that ability to go into an office and see okay how can I

9:51

connect these this is a disconnected office. How can I connect these people? Yeah.

9:58

So, you have the ability to see past I put in my notes. You're You have the ability to see past the exterior.

10:04

Yeah. And you can see who the person is inside. On the inside. Yeah.

10:09

And you have that same ability to see a situation and you can look beyond.

10:16

I think this is the obvious problem, but you look beneath that and and see, no,

10:22

that's not. It looked like that's the problem on the outside, but here are here are the problems.

10:28

Yeah. And so you had that even as a child. Yeah.

10:34

So it's kind of neat to see how that has come into play into who you who

10:41

you are. Yeah. I think that's a good point. And and I think that that moment of pause

10:47

where we go it may not be the most evident thing, right? like let's really kind of observe and think about this on

10:54

a deeper level. And that's where you get to the real solutions. A lot of times we do surface level

11:01

solutions. I just patch this, patch this, it'll be fine. The problem is still there. Yeah. And it's going to surface surface again.

11:08

Uh somewhere when I was thinking about you, and I often say this, it's that your

11:14

world is black and white. Yeah, there's no gray area in there,

11:21

which does, and I've thought about this. It doesn't mean you can't see the gray

11:26

area in the perspective in there. But when it comes to a solution

11:32

Yeah. to what's happening in this gray area, it's easy to see. It's either black or white.

11:37

Yeah. So true. You know, Yeah. Here's this here's the solution. Yeah. Let's do it.

11:42

Yeah. Yeah. So, for most of us, we get lost in the gray. Yeah. either because uh on either side

11:49

of the gray it might be offensive or it might be hard to make a decision outside this gray area. So we stay in this gray

11:56

area if it's a problem at work or relationship at work. We muddle around in this gray area

12:03

rather than having the strength and the courage to say it's black and white. Yeah. Well, it's risky, right? It's a

12:10

risk. You're like, "What if I'm wrong?" Yeah. What if it's not what if that is not the solution? or what if what if I make this

12:18

decision and it was wrong? And so it's sometimes safer to to muddle in the gray

12:24

because there's a there's less risk. Of course, all of this and as I thought

12:30

about this and thought about surprising you with this is

12:36

all of this your life makes you perfect for what you're doing today.

12:41

Yeah. And because of your life,

12:47

you can do things for a practice that they can't do for themselves. First of all, because you're outside the

12:53

practice, but then secondly, just because of who you are. Yeah. And just like in the gray area, you're

13:00

in the midst of the gray area. You can't see your way out. You think it's this problem when it's really not that

13:07

problem. you can come in and because of your ability to see beneath the surface

13:13

and because you're third party outside, you can say, "No, that's not really the issue." Right?

13:19

And and then you can help them either design a program to get out of the gray

13:24

area or give them the courage or basically you're saying, "I'll take the

13:30

risk." Yeah. Follow me. Yeah. I'll take the risk. Yeah. If we're successful,

13:37

you guys made it successful. If it's not, I'll take the hit. Right. Right.

13:42

You know, and and it's surprising cuz, you know, when you say it like that, I'm I'm

13:49

constantly reminded of how much weight is on my shoulders when I'm pulled into

13:54

a practice. Oh, yeah. I I tell uh my kids all the time, you know, we I try to preach like

14:02

habits to our kids. And my habit when I'm driving, because I do a lot of

14:07

driving, when I'm driving to an office, I'm just reeling over their office, replaying scenarios, replaying people,

14:13

think, think, think, you know, just trying to build a plan. But I get into that office and honestly that parking

14:20

lot, I pray every time. Yeah. because I'm like I don't have what it takes, you know? I don't I need

14:26

wisdom to see what I need to see. So just that 2 or 3 minutes to just like

14:33

okay because when you explain it like that it's 100% risk and I know I'm

14:38

taking that risk when I walk into that practice. So when I suggest something like it it's

14:44

not an easy like ah yeah just do this it'll all be better. It's like I really want to make sure that's the right

14:52

decision because they are muddy muddling in the gray. Yeah. And I'm coming in saying do this

14:58

and that's well and you care about the people and you care about the outcome. So it's not

15:04

just a job for you. You actually want the best for these people and for the practice. And

15:11

so anyway, I'm just tickled. Yeah. So, you go to you graduate from high school and because you were such a good

15:19

connector in high school. Yeah. Most most of the time at homecoming,

15:25

the homecoming court came from the the popular group. The popular groups. Yeah.

15:30

Which you were not a part of. Yeah. You You're very sweet person, very connected. But because

15:36

everyone Yeah. liked you. Yeah. You were on the homecoming court.

15:41

Yeah. That totally did not. No, that did not never happen. No.

15:47

So again, that to me that says being a good person pays off. Yes. Exactly.

15:52

It just pays off. But you didn't expect it. You weren't Oh gosh. A great I was almost like, can you unselect me?

16:00

Yeah. I'd feel better if I wasn't a substitute. Can I send my sister in? She

16:08

She'd be thrilled to walk on that court. So then you go to where your mother and

16:14

I met. Yes. Yeah. And your game plan was to was it from the start to become a professor and

16:21

teach? Wanted to teach at that goal. That was the game. That was the game

16:26

plan. And while Bethany was at work our practice because it's in in the same

16:32

town. Yep. So she was working full-time. Yeah. Pretty much full time. Pretty much full time. anytime I wasn't

16:38

in class, taking 15 to 16 hours in class and then worked the newspaper, too. That

16:43

was and then worked at the newspaper. So, yeah, she can multitask, you guys. If you if

16:49

you're worried about her, she can multitask and do well at all of them. And one of the things I think about

16:55

again going about going back to your desire and what's it's just part of you

17:00

to communicate. Yeah. And to speak. There was a program at Washaw on Thursday nights led by the

17:07

college kids. What was it called? Refuge. Refuge which was a large attended by hundreds

17:14

of kids from school. There was a worship period which means it's music and and singing and then

17:20

there was a teaching period afterwards and historically Yeah. since its inception.

17:26

Yeah. All male all male teachers. These are student teachers. Not student. Yeah. These are college

17:31

students. studentled you were the first woman to be invited

17:37

on that teaching rotation y that's I still can't believe yeah it was that

17:44

was such an honor and I was so excited cuz I loved speaking and I remember the ministry leader the

17:52

college ministry leader his name is Kevin fantastic guy and I remember him toiling over this decision because he

18:00

selects based on recommendations and my name had kept coming up. Of

18:05

course, he and I knew each other really well and just such a cool guy. Uh, and

18:11

he I remember being in his office when he was officially inviting me to be

18:18

a part of the speaking team and um I had done some speaking at smaller little

18:25

there was like a noon time. It was called noon day and I had spoken several times there which is how the suggestion

18:32

came up and I remember Kevin saying I have been battling over this decision cuz he knew the decision he was about to

18:38

make was potentially unprecedented.

18:43

Yeah. And potentially he was going to get grief for it because it had been Southern Baptist.

18:49

Yeah. And a woman in a speaking role. Yeah. And so I remember him saying, "I

18:56

just really prayed and realized, I'm sitting here deciding whether somebody can speak over their gender."

19:03

He's like, "That just makes no sense." And so he's like, it was then that, you know, I said, "Okay, she she needs to be

19:09

in the rotation." So it was a huge risk for him to take Yeah. to make that decision. And um but man, I

19:16

I felt honored and that was a lot of fun. Yeah. Yeah. That was really, really, really neat. So also during this time

19:23

you're very busy in school but you're working you know just trying to

19:30

keep our practice going and developing all of your skills that Yeah. So your knowledge and your ability to go

19:38

into a practice is not just based on theory books that you've read. Yeah.

19:43

You've been in the transit. You you've done it. Mhm. All of it. Yeah. Yeah. from the even you know prior co

19:50

college college I feel like is when I really was able to work in your practice but even thinking back I tell people all

19:57

the time I remember in that Bryant practice me and my friend Tyler

20:03

were the cleaners on the weekends and I would remember we we knew we had it on a quarterly

20:08

rotation where we'd go and strip those laminate floors in the operatories I was like no we've we've

20:14

I've been on the floors I remember filing charts hurts. I mean, start from the ground up.

20:20

Yeah. Now, so you're just intimately involved uh intimately

20:25

you you have intimate knowledge of the dental field. Yeah, for sure. It's just not theory. It's practice.

20:33

So anyway, so you're um doing that, then you move off to Dallas. You and Manny, her husband, they get married while

20:39

you're at move to Dallas so you can go to Dallas Theological Seminary. Yep. get your masters on your road to

20:46

getting a PhD so you can come back to and teach. Yeah. While you're at Dallas Theological,

20:53

which is a 4-year M's program, which is unheard of, 96 hours for a mast's, which

20:58

is crazy. Insane. Yeah. Because most masters are 36 hours, almost three times as long.

21:06

But you were working full-time, too. Yeah. Going to school and working.

21:11

So again, that ability to multitask and then you graduate from Dallas

21:18

Theological. You have some babies by now. No, no, no babies yet. No babies yet. But uh in the midst of my

21:26

Dallas Theological, you came back. I came back to Arkansas for Yeah. In my notes, I couldn't

21:32

remember. Was it for a month, a semester, a year? It was for two years. Two years. I was back in Archadadelphia

21:37

at your practice and um still able to remotely finish out my Dallas

21:44

theological career. So they had some online classes at that point

21:50

and then I would go in the summer for like a oneweek course and get got all my credits done and uh so yeah during that

21:57

time I was still Dallas Theological working full-time at the office and then

22:02

teaching at Yeah. Yeah. Okay. Yeah. I can't remember at the time what the

22:10

this was your first not your first but when you were really able to start

22:17

managing dental drama in our office. What was the drama at that time that brought you back? So the mom had I had had a call with mom

22:24

and she was telling me that the practice is not doing well at all. our, you know,

22:30

our accountant is saying, you know, it's not paying the bills because remember this was right after you had lost the

22:37

lease space. Okay. Yeah. You had done the ground, you know, 180 days ground buildup. So, in dead up to

22:46

your eyeballs in a small town, new pra I mean, the practice was still new, right?

22:51

When you built the building, the the big building. Yeah. And so, I'd been on the phone with mom. She's

22:57

telling me, "I I just don't know. This may not make it." And so Manny and I practice.

23:04

Maybe she meant both. So Manny and I packed up and moved home. I said, "Well, we're I'm not going to

23:10

let that happen." So yeah. Yeah. Bethany would do things and I think

23:16

we've mentioned this before. She would actually go to a patient's house to collect.

23:21

Yes. I know. My dad. Yeah. Well, and mom told me because at

23:27

the time I did I mean I had worked the practice but I was I'm like this

23:33

practice is in trouble. I got to it's my family's practice, you know. And so I was absorbing all this consulting

23:39

knowledge and just research research research. And the little that I knew without before the research was

23:46

a business runs off of you got to have enough money to pay the bills. So,

23:51

either you lower the bills Mhm. or you raise the money or you do both.

23:57

And so, my strategy was from the get-go, we're going to lower the bills and we're going to raise the money.

24:02

And uh so mom tell me at that time, she said, "Yeah, our CPA is like, "What are

24:08

you doing? You're this is the lowest bills I've ever seen." Mom's like, "It's the worst time ever.

24:14

We couldn't buy anything. Couldn't spend money on anything." My daughter's like the day.

24:20

So you out there listening, if you're, you know, thinking about getting a bad

24:26

thing in the future and you're like embarrassed by your situation, you don't have to be. Couldn't be any worse than

24:32

her dad's situation. Oh man. So anyway, again, so you save

24:38

the day. I think it was during that time that we had a third party company that was

24:44

paying us and they went belly up. they went 50,000 grand which y you know at the time was like oh my gosh

24:51

when you're already struggling you're like that was what critical but anyway you turn the practice around

24:58

and here it is today and that's you know we easily could have gone belly

25:04

somebody come and take this building it it was close it was really really close it was too close for comfort so then you moved back to Dallas

25:12

yeah because I loved the I I realized in that moment moment of helping your

25:17

practice, it it checked all the boxes for me because it was really such a

25:23

perfect opportunity because I was able to teach um at simultaneously. So, I'm

25:28

trying to help your practice and in a leadership role, right? And I was also teaching at the same

25:35

time. Yeah. And so I was able to live in two worlds at the same time. And I loved teaching.

25:41

It was it so fun. I've always said if I end up retiring from consulting one day,

25:46

I think I'll go back and teach because I've been able to teach not only at Washaw but at Colin College and I really

25:51

do love teaching. But there was just something really fulfilling about the

25:57

dental practice and just it it involves so much strategy. There was so I loved

26:04

the communication, learning how to communicate with patients, learning how to lead the team there. It was like so

26:11

deep. Mhm. And I realized I was able to just think about it long term and I'm like I think

26:17

teaching would get old at some point and I think there's always a problem to be solved, you know, in the

26:24

dental office. I'm like I I don't know what I want to do, but I think I want to pursue another

26:31

master's degree rather than going the PhD route, right? Um, I think I may want to pursue another

26:37

master's in communication, specifically in health communication.

26:43

And then I'm like, at least then I can decide. I'll have my master's in, you know, theology, biblical studies, adult

26:49

education is really what that ended up becoming. And then I'll have my masters in communication. And then if I want to

26:54

go on to pursue a PhD path in either, I've got I got a choice.

27:00

So yeah, it was serendipitous. Yeah. So two masters. Mhm.

27:06

Highly educated, smart, smart woman there. And then we start having children.

27:13

Yep. Yeah. So I guess I followed your pattern in a way because the year

27:21

is that right? Yeah. It's got to be.

27:28

I can't. No. I think Cozette was born either the first year of my business or

27:33

potentially the second year because I remember, you know, when you're growing a business, it's just

27:38

slow. A consulting business, it's slow. You're you're building a reputation and everything. And I remember being when I found out I

27:46

was pregnant, I thought, "Oh no, that what am I going to do with my client? Like, I don't have anybody to help me

27:52

with like a maternity leave or anything like that. Like, it's just me. These people pay me monthly. like I can't just

27:58

disappear for a month. And so I remember being in labor emailing people

28:05

backing back and then the second she was born I remember picking my phone like back then it was a Blackberry picking my

28:11

Blackberry back up and after she was born like I've missed some emails I've missed some text

28:16

messages cuz I was like I can't be gone. So she's committed to you guys right there

28:22

and don't worry no more children. No more done. And I was there for that delivery. It

28:28

was horrible. It was horrendous. It was a horrible delivery. As a dad, you're like, just do a seat because you

28:34

were in labor for uh almost 30 30 hours. Yeah. Yeah. And she was so I can remember

28:41

there was a nurse. Charge nurse. Charge nurse that said you'll never be

28:46

able to do this. Yeah. Wrong thing to say to Bethany. It was the right thing to say

28:51

cuz you were then one push later she was out. I'll show you. You can't tell me

28:58

why. You You stare at that head coming out and watch me push it out.

29:03

So anyway, so now you have five kids. Mhm. Um

29:09

13 to six. Yep. All the way down to six. Yeah. So Bethany and her husband Manny still

29:15

teaches in high school. And

29:21

let me see what I have here. So I I was

29:26

talked here about, you know, you weren't dismayed. You started another program even though you

29:31

Yeah. changed it. Yeah. Um that you're always working when you were getting those. And so my thoughts

29:38

there again going back to a child is that you're organized, disciplined,

29:44

focused, able to multitask, and those those attributes showed up even as a child.

29:52

was kind of neat to see to look back and see that. Yeah. To see that they because I think

29:58

people have natural talents and natural gifts, but it doesn't necessarily mean they capitalize on them or grow them.

30:06

The seed is there, right? But you have to develop that that seed. It's I think it's just neat as your dad

30:14

to see your life how that has those skill sets now allow you to have

30:20

your own business and help other people. Yeah. In the gray area. Yeah. And that Yeah. And that's so cool.

30:27

And I think when you can really think about your so again I think that period

30:33

of time where I was able to work at your practice and also teach such a gift for me because

30:39

it allowed me to see what was really enjoyable. I enjoyed both, but there's something like almost uh

30:46

addictive about there's always a problem to solve in a dental office. And I

30:51

realized I'm really attracted to that. And I think when people can really play

30:56

to their their strengths that then you can have very fulfilling I mean I tell

31:02

people all the time like I I love my job like it is so satisfying and fulfilling

31:07

and um and I know you feel the same way about dentistry. So it's like when you can really capitalize on your natural

31:15

strengths it's a it's not work. It's not. You know that's what I tell people. I said it's not like I come to work every

31:22

day. Yeah, it's just fun. Are there are there and you know this are there stresses and you

31:29

know some people some patients are just crazy. Yeah. Oh my god.

31:35

There's plenty of them. Just crazy. And you know and some days your staff will irritate you. You know.

31:41

Yeah. I know I've made it seem like ours is perfect. It's it's not there. Sundays are I'm like I've just learned to in our

31:49

practice not react so quickly. Yeah.

31:55

Because I' I've found that I can overreact like my dad

32:00

Mhm. overreact then I can get over it real quickly. But those that I offended

32:06

Yeah. Yeah. I don't think they ever get over it. They don't move on so quickly beneath the surface. just so anyway. So,

32:15

uh, so yeah, we have frustrations with staff and

32:21

but and and again, I've said this, maybe I'm just so old, I'm too tired to fighting now, or I realize some of those

32:26

battles just aren't worth worth it. You know, like sometimes like last week,

32:32

we weren't one day not extremely busy and everywhere I turned around, they're

32:37

on their phones, you know, to be and back in the old days. Yeah. That would not have happened.

32:43

You're going to find something to do it. You're going to strip that lenolium like Bethany did. Get on your hands and

32:50

knees and strip that lenolium. What are you doing? Uh but just last week I thought we're

32:58

productive. Yeah, we're a happy team. Shut up from time to time. Leave it alone. Leave it. you know, you

33:05

know, some don't have to be, but but there's sometimes we do have to because

33:12

I'm a great person. Yes. Rather than approach them and say, "What

33:17

the heck are you doing on your phone? I'll move back to my little grave." They say, "It'll be okay. It'll be fine. Live in the great.

33:24

It's fine. I'll live in the great." Bethany would not let this happen.

33:29

Put your phone in your car. In fact, leave it at home. Yeah. Don't Don't even bring it.

33:34

Another princess. I'm like, "Oh, yeah, sure. Come on.

33:40

Family. You have babies. Bring them all. Bring Let the kids hang out. They'll be fine.

33:46

Run up and down the hall." It's so true. It It just Yeah. Good days

33:51

and bad days. But So now, um, you're helping practices.

33:57

Not only do you you say your dad's, but you're helping practices all over the United States. Yeah.

34:03

Using that skill set that uh God gave you. Yeah. But you developed. Yeah.

34:08

You perfect perfected it. And just making an impact on their lives

34:14

like you did on ours. And there may be some practices that in

34:20

your lifetime you've already saved or that you will save. And you know 50 years from now or 25 years

34:27

from now one of your pal consultants can say you know Bethany. Yeah.

34:33

Changed my life. Yeah. So, um, as your dad, how would I sum up my

34:39

daughter Bethany? Simply amazing. I love it. Amazing. So, I love you and I'm proud of

34:45

you. Oh, thanks, man. That was a turn I was not expecting, but it's fun to go back and

34:50

and those are just highlights skips. You know, there's so many things we could have talked about, but but I would say probably any of my

34:57

clients listening don't know probably 80% of that. So yeah, good to know who

35:02

you are. Yep. It's a good It's been good. It's been a good career path and a lot of fun for sure. So,

35:09

and I was also going to say, so now you help all these practices.

35:15

Yeah. You have five children. Yeah. Eight goats. 10 goats with the bugs. The stupid bugs.

35:21

Yeah. 20 chickens. Yes. Or did you lose one? Well, we had 21. So now we have an even

35:26

20 now. Yeah. Even 20. So, still busy, still multitasking.

35:32

Still fun though. Keeps you young, keeps you keeps you active for sure. So, well, thank you for

35:38

trip back to Dallas. Yeah. Thanks for coming. We'll see you next weekend though. I was about to say, oh, I cannot wait.

35:43

If this is a tip for anybody in Dallas, right, they got to go

35:48

to the Prestonwood Christmas play. It's incredible. It's our annual tradition. We do it

35:54

every year. where we get on, buy tickets early and it is just,

35:59

you know, there are like a thousand people involved in it. It is incredible. Unbelievable. It's the best kept secret

36:05

I feel like in Dallas. I've told so many of my clients about it cuz even if you're not Christian, you know, to go.

36:12

It's very entertaining. Secular and biblical part. Yeah. Starts with the secular stuff,

36:18

ends with the nativity and all that. It's it's remarkable. So yeah, that'll be if you're in the Dallas area, take your

36:23

take your office. Oh yes, that'd be a great office. That would be a great team. Probably not this year. You'll probably

36:30

about to say at this point you're not getting in. I don't think you might find one seat. It's get in get

36:36

in early. Look it up for next year. So all right. Well, thanks Dad. Thanks for bragging on me. You're welcome. Love you.

36:42

Thanks for joining the conversation today. We hope that you are comforted in knowing that you are not alone, but we

36:49

also hope that you're walking away with some really great tips and tricks to try in your practice.

36:55

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